Simply Order
Simply Delivered
Simply
Pick-up
Simply browse our online store for the perfect item that represents the authentic you, place your order on the site, and select either:
A) Delivery - we Courier Nationally
or
B) Pick-Up – collect from our White River Shop
COURIER DELIVERY
COURIER ONLY IN SOUTH AFRICA
Please note that currently our deliveries are only to addresses within South Africa, but non-SA residents may arrange their own courier to collect from us.
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FREE DELIVERY
When you place an order of R600 or more, delivery is free.
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STANDARD DELIVERY COST
Our standard delivery cost is R110.
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DELIVERY BY COURIER
Orders are sent within 48 Hours (excluding weekends and holidays) of the email message confirming fulfilment of your order. You will receive another email notification with your tracking number when your order is collected by the courier.
We deliver all over South Africa.
(Please note that delivery time may vary depending on which day of the week you order and the time of day that your order was placed).
Destination Expected Delivery
Major Cities 2-3 Days
Cape Town, Durban, Johannesburg,
Port Elizabeth, and Pretoria
Remoter Areas 2-5 Days
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TRACK YOUR ORDER
We shall email you the Tracking Number for your Order so you can check on the progress of your parcel. Go to https://portal.thecourierguy.co.za/track
If there are problems with delivery do contact us at shop@simplyslowveld.com or WhatsApp message 078 907 9740.
PICK-UP AT OUR WHITE RIVER OUTLET
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Collect from our Flagship Store in the beautiful Casterbridge Lifestyle Centre in White River during shopping hours.
We are open 7 days a week and most Public Holidays.
Shopping Hours:
Monday – Friday: 09h00 – 16h30
Saturdays: 09h00 – 16h00
Sundays: 09h00 –15h00
Public Holidays 09h00 -14h00
Closed Christmas Day and New Year
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When selecting this option please bear in mind that we are on the Hazyview side of White River on the corner of the R40 and R538.
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We shall email you when your order is packed and ready for collection. Please have your Order Number to hand when collecting.
Simply Return
RETURNS AND EXCHANGES POLICY
We ensure that we have provided accurate information about our products on this website and so we kindly suggest that you make your choices diligently, as we are not able to carry the costs involved in returning items or sending exchange items. This means delivery will be at your expense, unless there is a manufacturing fault that we have missed.
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Returns for Exchange
You have 7 calendar days to return an item from the date you received it. Before you send the item(s) please notify us at shop@simplyslowveld.com of your intention to return or exchange an item(s) and your choice of replacement item(s). The team shall let you know if your choice(s) is available. Please include your Order Number in your message to speed up our service to you. Our Address is below.
To be eligible for an exchange, your item(s) must be unused and arrive at us in the same condition that you received it, including its original tags.
The receipt or proof of purchase needs to come with the returned items(s).
After payment is received for both the difference in price of the replacement item(s) (if there is such a cost) and the delivery cost, we shall send your new item(s) to you.
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Returns
You have 7 calendar days to return an item from the date you received it. Before you send the item(s) please notify us at shop@simplyslowveld.com of your intention to send a return. Please include your Order Number in your message to speed up our service to you. Our Address is below.
To be eligible for a refund, your item(s) must be unused and arrive at us in the same condition that you received it, including its original tags. The receipt or proof of purchase needs to come with the returned items(s) so that we can refund the purchase price of that item(s).
Please note we do not refund the original delivery charge or the cost of sending the item(s) back to us.
Returns of Faulty Products
However, in the unlikely and regrettable incident that you have received an item with an evident manufacturing fault*, please notify us at shop@simplyslowveld.com using your order number as reference and return it to us. You have 7 calendar days to return an item from the date you received it.
Once we receive the item back and on inspection, we agree that we missed that defect, we shall replace the product and cover all delivery costs.
*valid manufacturing faults would be issues with printing, stitching or the material.
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Return Address
Simply Slowveld Shop
Casterbridge Lifestyle Centre
Cnr R40 & R538
White River
1240
Mpumalanga
Contact Person:
Sue San Giorgio -078 907 9740
Futher Queries
If you have any questions on how to return your item to us, contact us at info@simplyslowveld.com or send a WhatsApp message to 078 907 9740. We shall respond during working hours.